54kbd Privacy Policy — Your data is safe with us

1. Information We Collect

Transparency is the first principle of the 54kbd privacy policy — you will always know exactly what information we collect. There are three main categories of data collected when you use the platform:

a) Information you provide directly:

• At registration — full name, mobile number, email address, and date of birth.
• For identity verification — a photo of your National ID (NID), passport, or driving license.
• At the time of payment — your bKash/Nagad/Rocket number and transaction details.
• When contacting customer support — the content of your inquiry and any attached files.

b) Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• Which pages you visited and how long you stayed, and what you clicked on.
• Login and logout times.

c) Information Received from Third Parties:

• Transaction confirmation details from payment service providers.
• Risk assessment information from fraud detection services.

Type of Information	Reason for Collection	Mandatory?
Name & Mobile Number	Account Creation & Communication	Yes
Date of Birth	Age Verification (18+)	Yes
NID / Passport	KYC Verification & Withdrawal	For withdrawals
Payment Number	Deposit & Withdrawal Process	Yes
IP / Device	Security & Fraud Prevention	Automatic
Browsing Behavior	Service Improvement & Customization	Automatic

2. Why We Collect This Information

54kbd collects personal data only for specific, legitimate purposes. The primary reasons for data collection under our privacy policy are:

• Account management: For registration, login, password recovery, and profile updates.
• Financial transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Legal obligations: To comply with KYC (Know Your Customer) requirements and prevent money laundering.
• Security: To prevent fraud, deception, and unauthorized access.
• Service Improvement: To improve the user experience and introduce new features.
• Contact: To send important notifications, promotional offers, and support-related updates.

3. How Your Information Is Used

We are always transparent about how your data is used at 54kbd. Your information is used for the following purposes:

1. Security codes, transaction confirmations, and important updates are sent to your registered mobile number or email.
2. Maintaining accurate records of betting history and account balances.
3. To show you customized offers and promotions based on your preferences.
4. Detecting suspicious logins or transactions to protect your account.
5. To fix platform issues and improve the overall user experience.
6. To maintain records required for compliance with applicable laws and regulations in Bangladesh.

4. Data Sharing Policy

54kbd never sells your personal data to third parties. However, in certain circumstances, data may be shared to support service operations:

• Payment Processors: Minimum necessary information is shared with payment services like bKash, Nagad, and Rocket to process transactions.
• Technology Service Providers: With server hosting, data analytics, and cybersecurity companies — strictly under contract, and they are not permitted to use your data for their own purposes.
• Legal authorities: We are required to provide necessary information when directed by a valid order from a Bangladeshi court or regulatory authority.
• Fraud Prevention Services: Certain data may be shared with analytics software as part of our fraud detection system.

5. Cookies & Tracking Technologies

54kbd uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser. We use them to:

• We keep your login session active so you do not have to re-enter your password each time.
• We remember your preferred language and settings.
• We analyze which sections of the site are used most.
• We monitor for suspicious activity to keep the platform secure.

We use three categories of cookies based on their type: Essential cookies (essential for the site to function), Performance Cookies (to analyze site speed and usage) and Functional Cookies (to remember your preferences).

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features on the site.

6. Technical Measures for Data Security

Data protection is at the heart of the 54kbd privacy policy. Here are the technical and organizational measures we take to keep your data secure:

• SSL/TLS encryption: All data transfers on the website and app are conducted through encrypted connections.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication: OTP verification is required for any suspicious login attempt.
• Server Firewall: Advanced firewall and DDoS protection measures are in place.
• Access control: Only authorized personnel have access to specific data.
• Regular Audits: Our systems are regularly audited by third-party security specialists.

7. How Long We Retain Your Data

54kbd does not retain data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account information: For as long as the account is active, plus 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 7 years, in accordance with Bangladesh's financial regulations.
• KYC documents: 5 years after account closure.
• Log Files & Technical Data: Up to 12 months.
• Support Conversations: 3 years after last contact.

Once the retention period expires, data is securely deleted or anonymized.

8. Your Data Rights

54kbd believes every user should have full control over their own data. Your rights are outlined below:

To exercise any of these rights, please contact the 54kbd support team. We typically respond to requests within 30 business days.

9. Protection of Minors

54kbd strictly prohibits anyone under the age of 18 from using the platform. Our privacy policy includes specific measures to protect the data of minors:

• Age verification at the time of registration is mandatory.
• Additional age verification may be required in suspicious cases.
• If an account holder is found to be under 18, the account is immediately suspended and all associated data is deleted.
• We do not knowingly collect any data from minors.

If you are a parent or guardian and believe your child has created an account on 54kbd, please contact us immediately — we will take action without delay.

10. Changes to the Privacy Policy

54kbd may update this privacy policy from time to time — due to changes in technology, the addition of new services, or legal requirements. When changes are made, our policy is:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For major changes, a notification will be sent to your registered mobile number or email.
• A temporary notice will be displayed on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you do not wish to accept the updated policy, you may request to close your account.

11. Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, you can contact the 54kbd support team:

• Email: [email protected]
• Live Chat: Through the Platform's Support Section
• Response Time: Usually within 24–48 hours on business days